Shipping Policy
At Calmiify, we aim to provide a seamless and transparent shipping experience for all our customers. Below, you’ll find detailed information about our shipping processes, including delivery times, costs, and other essential details.
1. Shipping Destinations
We currently ship to all locations within Australia. Unfortunately, we do not offer international shipping at this time.
2. Shipping Methods and Costs
2.1 Standard Shipping
Cost: Flat rate of $7.80 for all orders under $100
Free Shipping: Available for orders over $100
Estimated Delivery Time: 2–8 business days.
2.2 Express Shipping
Cost: $12 regardless of order value.
Estimated Delivery Time: 1–4 business days.
2.3 Remote Areas
Additional fees may apply for deliveries to remote or regional areas. These fees will be calculated at checkout.
3. Order Processing Times
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
4. Tracking Your Order
Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment.
5. Delivery Timeframes
While we strive to meet our estimated delivery times, delays may occur due to factors outside our control, such as:
Adverse weather conditions.
Third-party courier disruptions.
Increased demand during peak seasons (e.g., holidays).
If your order does not arrive within the estimated timeframe, please contact us at upport@calmiify.com.au.
6. Lost or Damaged Packages
6.1 Lost Packages
If your package is lost in transit, please notify us as soon as possible. We will work with the courier to resolve the issue and, where appropriate, provide a replacement or refund.
6.2 Damaged Packages
If your package arrives damaged, please email us at [Insert Contact Email] within 48 hours of delivery. Include your order number and photos of the damaged items. We will assess the issue and offer a resolution.
7. Incorrect Shipping Information
It is your responsibility to ensure the accuracy of your shipping details during checkout. If an incorrect address is provided:
Contact us immediately at [Insert Contact Email] to update your address.
If the package is shipped to the wrong address due to customer error, we may not be able to recover or replace the package. Additional shipping fees may apply for resending orders.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address, failure to collect, or other delivery issues, we will contact you to arrange reshipment. Additional shipping fees may apply.
9. Shipping Restrictions
We do not ship to P.O. boxes or parcel lockers.
Hazardous materials and restricted items may not be available for delivery to certain regions.
10. Free Shipping Promotions
From time to time, we may offer free shipping promotions. These will be subject to terms and conditions, which will be clearly outlined during the promotion period.
11. Changes to This Policy
We may update our shipping policy to reflect changes in our services or operations. Any updates will be effective immediately upon posting to our website.
12. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Calmiify
Email: support@calmiify.com.au
Phone: 0449908979
Thank you for choosing EverBrite. We appreciate your support in making a positive impact on the environment!